a modern law firm working in
partnership with estate agents
Dawn opened DP Conveyancing in 2016 after 25 years in the legal profession and is passionate about customer care & running a modern, professional law firm.
Although we’re small and relatively new as a conveyancing firm, we have rapidly established a good reputation for being quick and responsive to Estate Agent needs, achieving repeat referral work with those firms we’re working with at the moment, which is a really good sign that we’re doing the right things!
Although we’re small and relatively new as a conveyancing firm, we have rapidly established a good reputation for being quick and responsive to Estate Agent needs, achieving repeat referral work with those firms we’re working with at the moment, which is a really good sign that we’re doing the right things!
our AIMS ARE:
To make it as easy and painless as possible for everyone in the house buying / selling process
We do this by ensuring clear, timely communication throughout via face to face customer meetings, telephone calls, automatic email and SMS text updates as well as providing 24/7 case tracking access to all parties.
To be accessible to cUSTOMERs with
SATURDAY am & LATE NIGHT APPOINTMENTS
For the convenience of customers, we have Saturday morning & evening appointments available on request.
For you to hit any targets or goals you may have
We do this by being proactive and actively driving cases forward with other Estate Agents, Solicitors, Mortgage Brokers and Lenders, as opposed to simply waiting for things to happen.
To make it easy for you to generate Conveyancing quotes and Instruct us
.We do this by providing you with access to a simple, on-line quote system where you can:
- Generate quotes either in your customer's home or your office
- Instruct us on behalf of your customer, reducing the chance of customers going elsewhere and losing revenue.
- Easily track the progress of your customer's cases.
If you or your customers would like us to follow up on quotes generated, we’re more than happy do so.
- Generate quotes either in your customer's home or your office
- Instruct us on behalf of your customer, reducing the chance of customers going elsewhere and losing revenue.
- Easily track the progress of your customer's cases.
If you or your customers would like us to follow up on quotes generated, we’re more than happy do so.
To ensure our Conveyancers have the time required to provide the best service
We know we’re not the cheapest conveyancing firm in the North East and it’s possible you may have had negative experiences with lower cost Conveyancers, who take on too much work to compensate for cheaper fees, resulting in poor communication and delays that affect target completion dates and potentially reflecting poorly on your firm.
I know how very high workloads within Conveyancing firms can be painful for both the conveyancer, customer and Estate Agent – not a pleasant experience for all concerned and to ensure the right things are worked on by our conveyancers at the right time, we carefully manage workload and aim to strike the right balance between caseload size and our competitively priced fees.
We’re confident this is why we are working well with other Estate Agent firms and hope to have the opportunity to do so with you.
I know how very high workloads within Conveyancing firms can be painful for both the conveyancer, customer and Estate Agent – not a pleasant experience for all concerned and to ensure the right things are worked on by our conveyancers at the right time, we carefully manage workload and aim to strike the right balance between caseload size and our competitively priced fees.
We’re confident this is why we are working well with other Estate Agent firms and hope to have the opportunity to do so with you.
Training and support for your staff
We’re more than happy to help provide any support or training for your staff in the areas below:
- ‘The conveyancing process’
We find that the more people know about how the process works, the easier it is to get property sales to exchange faster.
- ‘How to sell conveyancing services’
This helps you to promote conveyancing to your customers and increase conversion.
We can also supply any marketing materials you feel may be useful to assist in promoting our conveyancing services.
- ‘The conveyancing process’
We find that the more people know about how the process works, the easier it is to get property sales to exchange faster.
- ‘How to sell conveyancing services’
This helps you to promote conveyancing to your customers and increase conversion.
We can also supply any marketing materials you feel may be useful to assist in promoting our conveyancing services.
customer satisfaction monitoring
We are also introducing a quick, simple survey for our customer who can report back to us on how satisfied they are with our service, at any time during the conveyancing process.
This ‘real time’ monitoring helps us to understand how happy our customers are at every stage, and will immediately alert us to any areas of concern that require attention (rather than a customer satisfaction survey at the very end of the process).
Our aim of course is to put a smile on both your face and of all customers dealing with DP Conveyancing and your Estate Agency :)
This ‘real time’ monitoring helps us to understand how happy our customers are at every stage, and will immediately alert us to any areas of concern that require attention (rather than a customer satisfaction survey at the very end of the process).
Our aim of course is to put a smile on both your face and of all customers dealing with DP Conveyancing and your Estate Agency :)
newcastle GATESHEAD
OFFICE
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