AREAS FOR 
IMPROVEMENT

Escalating a concern.

​A personal message from the Managing Director & request to fill in the form below.

I am very sorry to see that you are not happy so far in your transaction, and as a firm, we are fully committed to constantly improving how we work. Our Conveyancing staff and Solicitors will be your first 'port of call' in order to address any concerns, and will be able to explain the reasons behind any delays or issues.

However, I am a great believer in customers being able to confidentially escalate any concerns within a firm they are dealing with. To help me understand the area for concern, can you please provide me with a description of the reason why you are not happy at this stage.
 
I can assure you that any concerns you highlight in the form will be treated discretely and in the strictest confidence.

Your feedback is extremely useful for us, in our efforts to continuously improve and to deliver the best possible service to you.
 
Thank you.
Peter Effard – Managing Director.