zero tolerance POLICY
​communications from clients

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​At DP Conveyancing and Property Law Ltd, we understand that the conveyancing process can be stressful. We strive to assist our clients effectively through these challenging times.

However, we maintain a zero tolerance policy regarding certain types of communication to ensure a professional, safe and respectful environment for all employees.

The firm reserves the right to terminate the instruction and withdraw from proceeding with your Sale or Purchase, based on this Zero Tolerance Policy.

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Scope:
This policy applies to all clients who have instructed DP Conveyancing and Property Law Ltd.
 
Policy Statement:
DP Conveyancing and Property Law Ltd adopts a zero tolerance stance towards:

• Discrimination of any kind based on race, colour, religion, sex, national origin, age, disability or any other protected characteristic.
• Unfair or unreasonable accusations against employees.
• Harassment of employees, including but not limited to, sexual harassment, bullying, verbal or physical abuse.
• Any form of behaviour that creates a hostile, intimidating, or offensive environment.

 
Reporting and Enforcement:

• Employees are encouraged to report any incidents that violate the zero tolerance policy to the Managing Director.
• All claims will be investigated promptly and thoroughly with respect for the privacy and confidentiality of all involved.
• Appropriate corrective action will be taken against clients found to be in violation of this policy, which may include termination of services for clients.

 
Commitment:
DP Conveyancing is committed to upholding the highest standards of professional conduct. This policy ensures that all interactions within and associated with the firm reflect our core values of respect, integrity and professionalism.
 
Standard of Conduct:
Clients of DP Conveyancing are required to maintain a professional demeanor and treat all employees, affiliates, and other clients with respect and courtesy across all forms of communication.

Prohibited Behavior Includes:

• Explicit or implied threats; verbal abuse; unfair or unreasonable accusations against employees​; bullying or threatening comments; racist, sexist, or derogatory language; offensive or profane language; inflammatory statements; unsubstantiated allegations; or physical violence.
• Persistent or unrealistic demands that cause stress to staff or insisting on communicating only with specific staff members, or contacting multiple staff members about the same query.

 
Consequences of Violations:
Engaging in behaviour that violates this policy may lead to mediation, suspension of services, or immediate termination of all professional relations.
 
Enforcement:
All complaints or observations of inappropriate behaviour by a client will be taken seriously and investigated promptly and confidentially by our management team. Appropriate actions will be based on the findings of such investigations.
 
Managing Unreasonable Behaviour:
Team members are authorised to manage unreasonable behaviour by:

• Informing clients that conversations may be recorded.
• Terminating calls if necessary.
• Reporting incidents to the Managing Director immediately.

Violence or threats of violence will be reported to the police. In cases of less severe but still unreasonable behaviour, clients will be asked to modify their behaviour or face communication restrictions.
 
Review Process:
Decisions to limit or cease communication can be reviewed by another member of the firm upon request.

We trust that this policy will seldom be needed and hope to maintain a positive and professional relationship with all our clients.
 
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