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Hi - I'm Dawn Pickett and as part of obtaining your quote, I’ve outlined some of the important factors you may wish to consider, to help take a rounded view when comparing pricing, service and value for money.
Please click here for example pricing & typical timescales.
What does BAD look like? |
What does GOOD look like? |
Being left in the dark and having to chase law firms for updates, with low levels of communication. Limited access to your file where you're unable to see what has been done, and what is still left to do. |
Full access to how your case is progressing, 24 hours a day, 7 days a week + automated updates along with proactive staff who drive your case forward. |
Firms with poor or NO reviews... any firm who does not actively promote reviews are probably aware that their service levels are poor. |
Reviews and testimonials from a range or sources are visible and clear (via Google reviews, Facebook, Trust Pilot etc) demonstrating that the firm is proud and confident to display their client's experience. |
Dealing with a different person each time, or having different people handling different parts of your Sale or Purchase. |
A firm where you have your own, named Conveyancing professional who handles the whole of your case and who uses jargon free / plain English. |
Firms who use automated phone systems, or where you are transferred multiple times before you get to speak to the right person. |
A firm where your Conveyancer picks up the phone, returns calls promptly and who provides a more personal 1:1 service. |
Firms who take on 'too many' files partly driven by the need to compensate for cheap prices, resulting in delays and poor communication.,.you get what you pay for as the old saying goes! |
Firms with a lower caseload per Conveyancer that helps to provide the service you need, from start to finish. |
Firms whose management are not visible or easily accessible. |
A firm whose owner / manager is highly engaged, hands on, easily contactable and ensures all matters are dealt with effectively and promptly. |
Firms who only work standard 9-5pm, with no availability outside of normal office hours. |
A firm who can operate outside of normal office hours, including Saturday morning and evening appointments to suit your needs. |
Firms who predominantly employ less experienced staff resulting in delays in the short term, and potential issues in the long term when you are ready to sell. |
Firms who predominantly employ fully qualified, highly experienced Conveyancers / Solicitors / Property Lawyers, who protect your rights and interests and ensure you meet your legal obligations. |
.Firms who do not have an on-line quote system, where fee scales are unclear and require clients to telephone for a quote |
Firms who have an on-line quote system, with clear and transparent pricing visible with no hidden extras. |
All of our fees are transparent, fixed, include VAT and there are no hidden extras!
Finally, choosing a property law firm to act on your behalf is a key investment - although you may find cheaper firms, we know that after 27 years in the legal profession, our competitive pricing creates a lower caseload per conveyancer… that results in more time for you and your file with more effective and frequent communication… which in turn provides a first class, truly excellent level of customer service and one that will put a smile on your face.
Please let me know if you have any questions : )